[VoIP] Fun with Pat and Jane

[Steph Kerman]

Brian,

YW.  Another factor is probably this:  For predictive dialers to work 
well, a large groups of attendants and placed calls is necessary so the 
statistical delays involved in dialing ahead can average out.  The 
smaller the group size, the greater the probability that all attendants 
will be in the midst of a call and no on will be available for the call 
that has just answered.  It's basic traffic theory.  As more and more 
small boiler room operations engage in this, it's inevitable that there 
will be more and more hang-ups as a percentage of the total calls placed 
by all of them.

I receive calls on a regular basis from a specific organization that 
claims to offer debt consolidation.  So far, though I have gotten better 
at it, I have not succeeded in learning their identity.  Each time I get 
further into the dialog with them.  Of course, I am recording each of 
these calls for quality assurance.  ;-)    And so that there is a record 
of the time, date, duration and exact details of each call in case I 
eventually am able to report them for violation of DNC regulations.   
But these folks are crafty and as soon as you say the wrong thing you 
are met with an immediate loop current interruption as they summarily 
terminate the call.  Asking who they are or how to contact them is the 
first big "no-no".   Answering with anything about your credit situation 
that does not match their target produces the same result.  So far 
they've probably called me 6 or more times.  I have no need for their 
services but I am slightly outraged that they blatantly ignore the DNC 
rules and play this anonymity game.  I wonder at what point if any they 
would reveal who they are.  Perhaps they are just phishing for 
identities to steal from the gullible.

Steph

windmill wrote:
> Steph,
>
> Thanks so much for that little gem of info! I was always puzzled by 
> calls from apparently no-one. These days if I don't see a valid caller 
> ID on my PSTN calls, i.e. UNAVAILABLE, INTERNATIONAL, WITHHELD etc 
> then I simply don't answer them. Eventually I will hook up my PSTN 
> landline to my *box but I won't be ready to do that for some time and 
> I don't have a pressing need as yet.
>
> Brian
>
> Steph Kerman wrote:
>> Can I assume we are talking about PSTN calls? 
>>
>> Probably not a broken predictive dialer but one that is cranked up too 
>> high so that it's placing calls too far ahead of the staff's ability to 
>> respond to them.  Some TMers do that because they don't want to waste a 
>> second of their staff's time while at the same time don't give a crap 
>> about how many tens of thousands of people they hang up on daily.  
>> Simple economics and "All in a day's work" in their view, like the TMers 
>> who call me in violation of the DNC list.
>>
>> Steph
>>     
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