[VoIP] More of the usual Verizon lameness

[Steph Kerman]

Does anyone have a user guide for the Westell B90-327W15-06 ADSL modem & 
wireless gateway?  This is a Verizon version.  The Westell website says:
> This product was specifically designed for Verizon. You will need to 
> contact Verizon for any support issues. Their support number is 
> 800-567-6789.  
As one would expect, even when told that the Westell website instructs 
you to contact Verizon, Verizon insists that Westell must be contacted 
for the manual, that Vz does not provide manuals or PDFs, but that they 
will support the modem live in real time.   Frankly, given the quality 
of their tech support help, it would probably be a lot more productive 
to just "do it myself" with the manual.

Of the nine 327W series modems listed on the Westell site, 3 of the 9 
have the above cop-out.  A 4th produces a "not found" error when manual 
downloading is attempted.  The other 3 produce this:        
> Westell technical support is offered to Internet Service Providers, 
> independent phone companies, and distributors.  If you are an end 
> user, please contact your Internet Service Provider for technical 
> support.    
or this:         
> This product was specifically designed for Bell South.  You will need 
> to contact Bell South for any support issues.  Their support number is 
> 888-321-2375 (888-321-ADSL).  
I downloaded the 2 available manuals, (A90-327W10-06 and 
D90-327W11-06).  At least superficially, they differ from each other 
only with respect to the presence or absence of the USB port.  How they 
differ from the B90-327W15-06  is anyone's guess. 

Given that the two available manuals are 187 and 157 pages respectively, 
I suspect that they contain many more pearls of wisdom than can be 
conveyed in a lifetime verbally by a Vz "tech support" person and would 
like to get the correct manual for this modem.   Has anyone succeeded in 
getting the correct PDF for the B90-327W15-06?

Thanks
Steph