[VoIP] More of the usual Verizon lameness

[Chad Perkins]

I have a VZ supplied A90-327W15-06 (among others) and am 
familiar with their products.  Did you have question about something 
the product, or just lamenting the lack of provided documentation?

Chad
+1 955-9924

On 8 Mar 2008 at 13:11, Steph Kerman wrote:
> Does anyone have a user guide for the Westell B90-327W15-06 ADSL modem
> & wireless gateway?  This is a Verizon version.  The Westell website
> says: > This product was specifically designed for Verizon. You will
> need to > contact Verizon for any support issues. Their support number
> is > 800-567-6789.  As one would expect, even when told that the
> Westell website instructs you to contact Verizon, Verizon insists that
> Westell must be contacted for the manual, that Vz does not provide
> manuals or PDFs, but that they will support the modem live in real
> time.   Frankly, given the quality of their tech support help, it
> would probably be a lot more productive to just "do it myself" with
> the manual.
> 
> Of the nine 327W series modems listed on the Westell site, 3 of the 9
> have the above cop-out.  A 4th produces a "not found" error when
> manual downloading is attempted.  The other 3 produce this:        >
> Westell technical support is offered to Internet Service Providers, >
> independent phone companies, and distributors.  If you are an end >
> user, please contact your Internet Service Provider for technical >
> support.    or this:         > This product was specifically designed
> for Bell South.  You will need > to contact Bell South for any support
> issues.  Their support number is > 888-321-2375 (888-321-ADSL).  I
> downloaded the 2 available manuals, (A90-327W10-06 and D90-327W11-06).
>  At least superficially, they differ from each other only with respect
> to the presence or absence of the USB port.  How they differ from the
> B90-327W15-06  is anyone's guess. 
> 
> Given that the two available manuals are 187 and 157 pages
> respectively, I suspect that they contain many more pearls of wisdom
> than can be conveyed in a lifetime verbally by a Vz "tech support"
> person and would like to get the correct manual for this modem.   Has
> anyone succeeded in getting the correct PDF for the B90-327W15-06?
> 
> Thanks
> Steph